Take Control When Client Request Overwhelm

Instant responses are expected now not only for e-mail, but for voice mail, texts, and tweets. (And don’t forget your company Facebook page and other social media.)  You can’t charge per client interaction, like attorneys do, but you can certainly build ample time for it into your pricing. And you can find ways to filter that torrent of electronic communication before it swamps you.  Here are some tips from service providers who feel your pain.