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Does Diversity Training Work the Way It’s Supposed To?

July 25, 2019

Virtually all Fortune 500 companies offer diversity training to their employees, yet surprisingly few of them have measured its impact. That's unfortunate, considering that evidence has shown that diversity training can backfire, eliciting defensiveness from the very people who might benefit most. And even when the training is beneficial, the effects may not last after the program ends.

This made us curious: What would happen if we created a training program and rigorously tested its effects? If we used the most relevant scientific findings on behavior change to design an intervention for increasing diversity and inclusion in the workplace, could we change employee attitudes? Could we prompt more inclusive behavior? If so, would those changes stick?